Passengers aren't the only ones upset with Southwest: Unions for pilots, flight attendants and mechanics have all voiced complaints about the airline's operations. The airline had the worst on-time performance and the greatest percentage of canceled flights of any of the nation's four major airlines in June and July, according to flight-tracking service Cirium. "SWAPA is aware of operational difficulties affecting Southwest Airlines today due to a number of issues, but we can say with confidence that our pilots are not participating in any official or unofficial job actions," it said. In a statement Saturday, the airline's pilot union, Southwest Airlines Pilots Association, said that's not the case. The airline pointed us back to its initial reasoning. That's because, for example, a Southwest flight departing Fort Lauderdale, Florida, for the airline's home base of Dallas may make multiple stops along the way.īut Harteveldt told The Associated Press the most troubling reason is the likelihood that some pilots who oppose Southwest's decision to mandate COVID-19 vaccinations are participating in an illegal job action where they call in sick or are engaging in a "work slowdown."ĪBC7 asked Southwest about the allegations tied to the vaccine mandate. He also noted that Southwest operates what's known as a point-to-point route network, and when a delay occurs, it "cascades" along the remaining flight segments. Harteveldt, president and travel industry analyst at The Atmosphere Research Group, based in San Francisco, points to other causes for the cancelations.įirst, he said Southwest has scheduled more flights than it can handle, a problem that started in June. One man ABC7 spoke with missed his sister's wedding, where he was supposed to walk her down the aisle.Īnti-vaccine "work slowdown" could be catalyst for cancellations, analyst says Regardless of the cause, passengers said they're out extra money and missing important events. Southwest said it's focused on helping customers as fast as possible, adding, "We know the frustration flight cancelations are creating for our customers and employees and we apologize."
The union representing Southwest pilots denies that allegation and said its "pilots will continue to overcome Southwest Airlines management's poor planning, as well as any external operational challenges." "I spoke to a pilot that was walking and I said, 'Sir, what is going on?' He says, 'I'm not getting the vaccination,' turned away from me and just kept on walking," Yeates said.
If you don't get this email I would try contacting Customer Service again to confirm the airline has your correct email but after 8/21 if able due to the increased call demand from persons needing to rebook their flights due to Hurricane Hillary.As the weekend comes to an end, some Southwest passengers said employees have told them the issue is Southwest's company-wide vaccine mandate, with some flight attendants and pilots allegedly forcing network-wide cancelations in protest. Your confirmation # would be in the subject line. MM/DD (Desitnation City) trip (Confirmation): Have you booked your hotel? If no account, what date did you schedule your flight? If it's a number of days away, you should be getting a second follow-up promotional email on booking a hotel that usually comes in approximately two days after you initially book your flight: What should I do? Calling SW said it is more than an hour hold time!Īs mentioned, d id you create or have a Rapid Rewards account that is linked to this flight? If so, you should be able to recover the Confirmation number and cancel the flight directly from your profile. We have the credit card statement with the ticket number but the chat bot nor website allows for this option (unlike American Airlines). I have checked every email we have and I believe I might have permanently deleted it when I was running out of room on google storage. Booked a flight for my elderly mom with her credit card but we cannot find the email with the confirmation number.
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